Customer Terms and Conditions

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The Esplanade - Customer Terms and Conditions/Cancellation Policy

The Esplanade adopts the following practice when dealing with cancellation of a holiday booking.

High Season

	If the booking is cancelled 28 days or more prior to the planned date of arrival there will be a full refund less an administration fee of $30.00.
	If the booking is cancelled less than 28 days prior to the planned date of arrival there will be no refund unless and until the premises are re-let for the total period of the original booking.
	An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Mid and Low Season

The Esplanade Picnic Point by the Maroochy 
River

If the booking is cancelled 14 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $30.00.
The Esplanade Picnic Point by the Maroochy
River

If the booking is cancelled less than 14 days prior to the planned date of arrival there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Short Notice Bookings
The Esplanade Picnic Point by the Maroochy
River

Where the booking is made less than 14 days prior to the planned date of arrival there will be no refund unless and until the premises are re-let for the total period of the original booking. An administration fee of $30.00 will be deducted from the deposit held before the remainder is refunded.

Confirmed Bookings
The Esplanade Picnic Point by the Maroochy
River

A booking that has not been confirmed by a deposit being paid is not guaranteed.
The Esplanade Picnic Point by the Maroochy
River

A deposit of $100.00 will confirm a booking during tourist and mid seasons.
The Esplanade Picnic Point by the Maroochy
River

A deposit of $200.00 will confirm a booking in high season.
The Esplanade Picnic Point by the Maroochy
River

The balance of the tariff is due on arrival.

If the guest does not arrive on the check in date then the first night's accommodation charge will apply.

The administration fee covers the cost of processing the booking, receipting and banking the money, canceling the booking from the system drawing the refund cheque, mailing the refund cheque with a covering letter and meeting bank charges.

Special rates or offers are subject to availability.